Shopcaveller™ is owned and operated by Shanghai Infinite Speed Media Technology Co., Ltd.
Legal Representative: Wang Zhaohui
Support Email: service@shopcaveller.com
Business Address: Shop No. 12, 1st Floor, Building 1, No. 3476 (Temporary), Hongmei South Road, Minhang District, Shanghai

SHOPCAVELLER™ — TERMS OF SERVICE

Scope

These Terms and Conditions govern orders submitted through shopcaveller.com and the related services provided by Shopcaveller™. By submitting an order, the customer confirms that the order information is accurate, the customer has legal capacity to enter the transaction, and the products will be used lawfully.

Product Information

Shopcaveller™ aims to present products accurately. Images, colors, dimensions, packaging, and minor specifications may differ slightly because of screen settings, photography, manufacturing tolerances, or product updates. The store may correct a clear description, availability, or pricing error before an order is accepted. No product should be understood to diagnose, treat, cure, or prevent a medical condition unless the product page expressly provides a legally authorized and supported statement.

Order Review

An order confirmation records the customer’s request but does not prevent Shopcaveller™ from reviewing availability, address accuracy, duplicate submissions, obvious errors, or suspected misuse. If an order cannot be accepted, the store will notify the customer using the available contact details and arrange an appropriate reversal where required.

Delivery, Returns, and Refunds

Orders are prepared for fast dispatch. Estimated transportation time is 3–7 business days after dispatch. Eligible returns may be requested within 30 calendar days after delivery. After an authorized return is received and inspected, an approved refund is issued within 7–10 business days. After-sales requests receive an initial review within 3 business days. The Shipping Policy and Return Policy provide the controlling operational details.

Cancellations

Customers should contact support immediately to request a change or cancellation. Approval is not guaranteed after fulfillment begins. Orders already in transit must follow the return process after delivery.

Responsible Use and Intellectual Property

Products must be used according to the instructions, warnings, and intended environment shown on the product page. Shopcaveller™ names, original text, graphics, photographs, and layouts may not be commercially copied or redistributed without authorization, except where law permits.

Fair Application

Nothing in these terms removes a consumer right that cannot lawfully be excluded. If one provision is unenforceable, the remaining provisions continue to apply. Questions may be sent to service@shopcaveller.com.

Last updated: September 17, 2026.