Shopcaveller™ — Fair Return Review
We want customers to receive products in suitable condition.
Return requests are assessed using consistent and reasonable standards.
Beauty and personal-care goods may require additional hygiene safeguards.
Customers should inspect delivered items before using or opening them.
Returns for Shopcaveller™ are administered by Liangshan Sun Xiaoxi Trading Co., Ltd.
🔄 Return Window
Eligible return requests should be submitted within 30 calendar days after confirmed delivery.
The item must normally be:
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Unused and undamaged
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Complete with included parts
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In its original product packaging
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Accompanied by valid order information
A request must be reviewed before an item is sent back. Parcels returned without prior instructions may not be identifiable or accepted.
🧴 Hygiene-Sensitive Products
For health and hygiene reasons, opened, used or skin-contact beauty items may be ineligible when they cannot safely be offered again.
This may include used applicators, facial tools, cosmetic accessories, grooming items and products with broken hygiene seals, except when a verified defect is present.
📸 Damaged or Incorrect Items
Report visible damage, missing components or an incorrect product promptly. Photographs of the parcel, label, packaging and item may be required.
After review, an appropriate solution may include replacement, return authorization or an approved refund.
🚫 Non-Returnable Situations
A request may be declined when an item shows misuse, accidental damage, unauthorized alteration, excessive wear or failure to follow care instructions.
Personal preference alone may not qualify when a hygiene-sensitive item has already been opened or used.
✅ Return Outcome
Returned items are inspected after arrival. Approved outcomes are processed after the inspection is completed. Original shipping costs may remain non-refundable unless the item was verified as damaged, defective or incorrect.