Shopcaveller™ is owned and operated by Shanghai Infinite Speed Media Technology Co., Ltd.
Legal Representative: Wang Zhaohui
Support Email: service@shopcaveller.com
Business Address: Shop No. 12, 1st Floor, Building 1, No. 3476 (Temporary), Hongmei South Road, Minhang District, Shanghai

SHOPCAVELLER™ — RETURN POLICY

30-Day Return Window

An eligible product may be returned within 30 calendar days after delivery. The request must be sent to service@shopcaveller.com before the return window ends. The support team will review the request within 3 business days and provide instructions when the return is authorized.

Return Eligibility

For a preference-based return, the item should be unused, unworn, clean, complete, and in its original condition with supplied accessories and packaging where reasonably possible. Products showing misuse, unauthorized alteration, avoidable damage, or use inconsistent with the published guidance may be ineligible.

For hygiene reasons, opened or used personal-care tools and applicators that directly contact the eyes, lips, skin, hair, or scalp may be ineligible for a preference-based return. This limitation does not remove the customer’s right to seek assistance for an item that arrived damaged, defective, incorrect, or materially different from its description.

Starting a Return

Email the order number, product name, reason for the request, and photographs or video when relevant. Do not send an item to the company’s business address. After authorization, support will provide the appropriate return warehouse address and practical packing instructions.

Return Shipping Responsibility

The customer is responsible for return shipping for preference-based returns. If Shopcaveller™ confirms that an item arrived damaged, defective, incorrect, or materially different, the store will provide an appropriate return, replacement, or refund solution without additional reasonable return cost to the customer.

Refund Timing

Authorized returns are inspected after arrival. An approved refund is issued within 7–10 business days after the returned item is received and inspected. Original outbound shipping charges are not refundable for preference-based returns unless applicable law requires otherwise.

Order Changes and Cancellations

Contact support immediately if an order needs to be changed or cancelled. Requests cannot be guaranteed after fulfillment begins. Once an order has entered transit, the return process applies after delivery.

Last updated: September 17, 2026.