Shopcaveller™ is owned and operated by Shanghai Infinite Speed Media Technology Co., Ltd.
Legal Representative: Wang Zhaohui
Support Email: service@shopcaveller.com
Business Address: Shop No. 12, 1st Floor, Building 1, No. 3476 (Temporary), Hongmei South Road, Minhang District, Shanghai

SHOPCAVELLER™ — SHIPPING POLICY

Fast Dispatch

Shopcaveller™ prepares eligible orders for fast dispatch after order details, destination information, product availability, and any necessary risk checks are reviewed. Dispatch speed may vary if an address is incomplete, an item is temporarily unavailable, or additional confirmation is reasonably required.

Delivery Estimate

Estimated transportation time is 3–7 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Weekends, public holidays, destination accessibility, customs review, carrier capacity, weather, and other events outside ordinary store operations may affect delivery.

Shipping Charges

Available delivery methods and any applicable shipping charge are displayed before the order is submitted. The amount may depend on destination, parcel characteristics, and the available carrier service. Shopcaveller™ does not add an undisclosed shipping charge after an order has been submitted.

Fulfillment Location

Orders may be fulfilled from Shopcaveller™ facilities or partner facilities according to inventory availability and delivery destination. This means the dispatch location may differ from the company’s business address. The store does not represent that every order is dispatched from a local facility.

Tracking and Delivery Problems

When tracking is available, shipment information is sent after dispatch. Customers should provide a complete and accurate delivery address. If tracking remains unchanged for an extended period, a parcel appears lost, or a delivery record cannot be reasonably confirmed, contact service@shopcaveller.com with the order number.

Shopcaveller™ will review the available carrier record and work toward a reasonable solution. A carrier status alone will not automatically prevent review of a documented delivery concern. Delivery-related after-sales requests receive an initial review within 3 business days.

Last updated: September 17, 2026.