Shopcaveller™ is owned and operated by Shanghai Infinite Speed Media Technology Co., Ltd.
Legal Representative: Wang Zhaohui
Support Email: service@shopcaveller.com
Business Address: Shop No. 12, 1st Floor, Building 1, No. 3476 (Temporary), Hongmei South Road, Minhang District, Shanghai

SHOPCAVELLER™ — FAQ

What does Shopcaveller™ offer?

Shopcaveller™ offers beauty accessories, personal-care tools, grooming items, applicators, and storage products. The description on each product page is the primary source for specifications, included components, available options, and intended use.

How quickly are orders sent?

Orders are prepared with a fast-dispatch approach after order information and product availability are reviewed. Delivery is generally estimated at 3–7 business days after dispatch. Carrier conditions, destination access, weather, customs review, and public disruptions may affect the estimate.

How can I follow a shipment?

When tracking is available, it is sent through the store’s normal order communication channel. If tracking does not update for an extended period or a parcel appears delayed or lost, email service@shopcaveller.com with the order number. The store will review available carrier information and help determine an appropriate next step.

Can I request a return?

Eligible items may be returned within 30 calendar days after delivery. Contact support before sending anything back. Do not send returns to the business address unless support expressly confirms that location in writing.

When will an approved refund arrive?

After an authorized return is received and inspected, an approved refund is issued within 7–10 business days. The customer’s financial institution may require additional time to display the final credit.

What if an item is damaged, defective, incorrect, or materially different?

Contact support with the order number and clear evidence of the issue. Shopcaveller™ will arrange an appropriate return, replacement, or refund solution without placing reasonable correction costs on the customer.

Can an order be changed or cancelled?

Contact support as soon as possible. A change or cancellation is not guaranteed after fulfillment has begun. If dispatch has already occurred, the customer may request a return after delivery under the Return Policy.

How soon are after-sales requests reviewed?

The initial review is completed within 3 business days. Support may request further information if it is necessary to reach a fair outcome.

Last updated: September 17, 2026.