Shopcaveller™ — Customer Care Desk
We welcome questions before and after an order is submitted.
Our support team can assist with product details, order records and delivery concerns.
Providing accurate information helps us review each request more efficiently.
Please send one clear message for each matter whenever possible.
Customer support for Shopcaveller™ is managed by Liangshan Sun Xiaoxi Trading Co., Ltd.
💌 How to Reach Us
Shopcaveller™ Customer Care
Email: service@shopcaveller.com
When contacting us about an existing order, please include:
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Your order reference
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The name used for the order
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A brief explanation of the issue
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Relevant photographs when an item arrived damaged or incorrect
Please do not send highly sensitive personal information through ordinary email.
🧴 Product Questions
Our team may provide general guidance about product features, materials, dimensions and intended use. Information supplied by Shopcaveller™ is for general product support and does not replace professional medical, dermatological or other specialist advice.
Stop using an item if unexpected discomfort occurs and seek appropriate professional guidance when necessary.
📨 Communication Standard
We review messages in the order received. Sending repeated copies of the same request may slow the review process. Customers are responsible for providing a reachable email address and checking filtered or junk folders for replies.
Respectful communication helps us resolve concerns fairly and efficiently.