Shopcaveller™ is owned and operated by Shanghai Infinite Speed Media Technology Co., Ltd.
Legal Representative: Wang Zhaohui
Support Email: service@shopcaveller.com
Business Address: Shop No. 12, 1st Floor, Building 1, No. 3476 (Temporary), Hongmei South Road, Minhang District, Shanghai

SHOPCAVELLER™ — CONTACT US

Customer Support

Shopcaveller™ provides support for product questions, order records, delivery updates, return requests, privacy requests, and website concerns.

Email: service@shopcaveller.com
Telephone: +86 198 6446 2168
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8), Monday–Sunday
After-Sales Review Time: Within 3 business days

Email is the recommended contact method because it allows the support team to review relevant order information and keep a clear record of the request. Telephone availability may vary during unusually high inquiry volume.

Information to Include

For an existing order, provide the order number, customer name, relevant product, and a concise description of the question. For damaged, incorrect, or materially different items, photographs or a short video may be requested when reasonably necessary to assess the condition.

Do not send passwords, full card details, government identification, or unrelated sensitive information. Shopcaveller™ will only request information reasonably needed to locate the order, review the issue, or meet a valid legal obligation.

Response Standard

After-sales requests are reviewed within 3 business days. Complex cases may take longer when carrier records, product inspection, or additional information is required. If more time is needed, support will provide an update rather than leaving the request unresolved.

Last updated: September 17, 2026.